SHIPPING & RETURNS
We endeavour to ship your items from our warehouse within 2 working days so that it would reach you safely and in good time.
All our shipping options are secure and trackable. Shipping rates apply below:
Standard Courier (1 to 4 working days, above 3kg)| SGD 5
Courier Lite (1 to 4 working days, below 3kg) | SGD 3
Express Courier (1 to 2 working days, flat rate) | SGD 9
International Courier(1 to 14 working days,weight based rate) |Starts from SGD 15
You will receive a notification once the order is in process of delivery.
Peak Periods Notice
During peak season (e.g Ramadhan, Eid, November & December), there may be occurrence of shipment delays from the designated courier. We seek your understanding and patience in this matter, in the rare & unfortunate event that it happens.
What happens when you’re not at home to receive the parcel?
You can personally authorise the courier to place it somewhere safe near your place.
You can arrange for an alternative arrangement up to 3 attempts.
Please email us at firstname.lastname@example.org if you face any issue.
Return & Exchange Policy
Returned items are only allowed for defective and wrongly sent items. It must be unworn, unwashed, unaltered, with all of the tags intact and in their original packaging.
Exchange request due to preference for colour will be looked into on a case by case basis.
Please note that there may be a slight difference in given measurements. Items that vary within this range will not be accepted as defects. Returns due to colour variances will not be accepted.
We take up to 5 working days after receiving the goods to process returns.